Spares Crazy Ltd are happy to accept all returns as long as the goods are returned in saleable condition. See full policy details below:

In all cases, please keep your order number and delivery post code to hand.

Unwanted goods, or items ordered in error: to inform us of any unwanted items, please contact our customer support team via your account or via the webform. Spares Crazy Ltd respond to all customer enquiries within 24 hours of receipt, usually same working day.

We want you to be delighted with our products and service but, if you change your mind or have ordered the wrong item(s) by mistake and wish to return the goods, please contact our customer support team to obtain an RMA (return authorisation number): this will help the fulfilment centre to identify the package and sender on receipt of the return, which in turn will help to expedite the return process. You will need to display the authorisation number on the outer packaging of the returned item(s).

We will quality check the item(s) on receipt to ensure they are in saleable condition. Once confirmed, we will refund the money paid for the item(s). Refunds will be processed within 10 days of receiving the returned item(s), using the same form of payment as used to make the original transaction.

 

Restocking Fees

Restocking fees applied help sellers to recover the initial fulfilment costs of the order. Spares Crazy Ltd do not charge restocking fees where we as the seller or our partner couriers are at fault:

• Incorrect item supplied
• Order damaged in transit

In the unlikely event of a problem with the returned item(s) or making a refund to you, we will contact you.

If the reason for return is included in the below, a restocking fee may apply:

• Incorrect item ordered / Buyer error
• Item no longer wanted

For goods returned no longer in saleable condition, we will contact you to confirm breach of policy and the refund will be voided.

 

Faulty Goods

We will respond to your individual circumstances. If there is a quality or technical fault within 12 months of delivery excluding normal fair wear and tear or any form of misuse or abuse, we will normally offer a replacement.We will always offer you the choice of replacement or full refund in the event the fault occurs within 30 days of delivery.

You should contact our customer support team to obtain an authorisation number, which you must then display on the outer packaging of the returned faulty item(s). Upon receipt, we will quality check the item(s) to assess the fault. Upon validation we will then send out FOC replacement(s) or refund the money paid for the item(s) according to your choice. Refunds will be processed within 10 days of receiving the returned item(s) using the same form of payment as used to make the original transaction.

 

Goods Damaged In Transit

We work hard to ensure all products are shipped and delivered in good condition however, mistakes do occasionally happen while goods are in transit for delivery. In the event that you receive any item(s) damaged in transit please contact our customer support team within 3 days of receipt, provide images of the damaged part(s). We will arrange for replacement item(s) to be sent to you.

Wrong item(s) received against item(s) ordered, or wrong quantity supplied.

We have developed quality controls through fulfilment to ensure you receive the item(s) you ordered. If this is not the case, please contact our customer support team via your account - be sure to provide images of the parts you have received so we can issue a replacement order and arrange collection of any incorrectly delivered items.